24/7 EMERGENCY TOWING & ROADSIDE ASSISTANCE โ€” CALL (647) 244-1129

What to do right now

If you've just been in a collision or broken down, in this order:

  1. Get clear of traffic if you safely can. If your vehicle is still drivable, pull over to the shoulder or the nearest safe parking lot. If it isn't safe to move, stay inside with your seatbelt fastened and your hazard lights on. Standing beside a vehicle on a busy highway is often more dangerous than remaining inside.
  2. Call 911 if anyone is hurt, if the road is blocked, or if damage looks like it exceeds $5,000. Under Ontario law, collisions meeting this threshold must be reported.โ€
  3. Call us before you accept help from a truck that arrives on its own. Trucks that show up uncalled at accident scenes are not there by coincidence.โ€
  4. Decide where your vehicle is going. Your body shop, your dealership, your driveway, or our yard. The choice is yours, not the driver's.
Lexus SUV with front-end collision damage in a parking plaza.
A collision-damaged SUV awaiting vehicle recovery.

When You Need an Emergency Tow

Our 24/7 emergency towing service in Toronto and the GTA is available whenever your vehicle can't be driven safely.

Collisions: After an accident your vehicle may be undriveable in ways that aren't visible, bent control arms, a cracked oil pan, a seized wheel bearing. We use flatbed tow trucks whenever appropriate to prevent further damage and can transport your vehicle to your preferred repair facility, dealership, insurance-approved shop, or storage location.

Breakdowns in traffic: Overheating on the 401, a snapped belt on the DVP, a transmission that won't select a gear. We prioritize vehicles stopped in live lanes.

Vehicles that won't start and can't be revived roadside: If a boost doesn't hold or the starter is gone, the tow is the fix.

Vehicles off the roadway: Into a ditch, a snowbank, soft shoulder, or a parking-garage ramp. See winching and recovery.

If the problem is smaller than a tow, these get you moving without one:

  • Flat Tire Change โ€” We'll install your spare tire or tow your vehicle to a nearby tire shop if needed.
  • Battery Boost โ€” Fast jump-start service for dead batteries.
  • Fuel Delivery โ€” Emergency gasoline or diesel delivery anywhere in Toronto and the GTA.
  • Car Lockout โ€” Damage-free vehicle unlocking when your keys are locked inside.
Burned-out van beside emergency lights on a road at night.
Recovery of a fire-damaged van after a roadside emergency.

Your rights when a tow truck arrives in Ontario

Since January 2024, Ontario's Towing and Storage Safety and Enforcement Act has regulated tow truck operators and vehicle storage providers across the province, helping protect drivers with consistent rules and pricing transparency.

As a vehicle owner, you have the right to:

  • Choose your towing company. Except where police direct a tow for safety or investigation, no one can require you to use a specific tow truck.
  • Choose your destination. Your vehicle goes where you instruct.
  • Review pricing before you agree. Operators must provide their maximum approved rate schedule before obtaining your consent.
  • Receive a completed consent form before signing. Never sign paperwork with blank sections.
  • Receive an itemized invoice before payment.
  • Access your personal belongings if your vehicle is placed in storage.
  • File a complaint with the Ontario Ministry of Transportation if a towing operator violates these requirements.

Norman Towing operates in accordance with Ontario's towing regulations. We believe every customer deserves clear pricing, written consent, and professional service from start to finish.

What happens after you call

You call. Tell us your location, what happened, and whether the vehicle rolls and steers. A nearby intersection, highway exit, or landmark is usually enough.

We quote and dispatch. You get the price and an arrival window before the truck leaves.

The driver confirms before hooking up. Rate schedule, destination, consent form. Nothing moves until you've agreed.

We load. Flatbed for most passenger vehicles, Tilt & Load or Heavy Duty equipment where the vehicle or the site calls for it.

We deliver and invoice. Your vehicle is delivered safely to your chosen destination, and you'll receive an itemized invoice before payment.

Vehicle fire beside a roadway at night with emergency responders nearby.
A roadside emergency scene requiring vehicle recovery.

Where we can take your vehicle

Your body shop or mechanic, your dealership, your home or building's garage, an insurance-approved facility, or our storage yard if you need somewhere to leave it while you sort out a claim. If you don't know yet, tell the driver and we'll hold it until you decide. Accepting a tow does not mean you're committed to using a particular repair shop.

Need Help Now?

For fast towing or roadside assistance, call 647 244 1129 or request a service online.

Available 24/7 across the GTA, with extended service available across Ontario.

Red sports car secured on a Norman Towing flatbed beside a building.
Available 24/7 Across the GTA
Our Fleet

Emergency Towing Services

If your vehicle has been in a collision, has broken down in traffic, or won't move, we dispatch a licensed operator to you around the clock across Toronto, Markham, Richmond Hill, Vaughan, North York, Thornhill, and Etobicoke. Call and tell us where you are and we'll tell you how long, what it costs, and where your vehicle is going before anything is hooked up.

Available
24 hours ยท 7 days ยท 365 days

Need Help Now?

One call is all it takes. We're ready to assist you 24/7.

Available 24 Hours โ€ข 7 Days A Week โ€ข 365 Days A Year