At Norman Towing, we prioritize the safety and satisfaction of our customers. To ensure transparency and mutual understanding, we require a formal Consent to Tow Form. This document confirms your authorization for our towing services and explains the terms and conditions under which we operate.

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Legal Framework

Tow operators and tow truck drivers must comply with the requirements of the Towing and Storage Safety and Enforcement Act, 2021. This legislation establishes:

• Responsibilities for operating a tow truck.
• Rules of conduct when interacting with the public and responding to accident scenes.
• Maximum rates that can be charged for towing services.
• Your rights when requesting or receiving towing services.

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Your Rights

You have the right to:

• Choose who can tow your vehicle and where your vehicle will be taken.
• Review the Consent to Tow Form and Maximum Rate Schedule before towing begins. Never sign a blank form.
• Receive an unchanged copy of the signed Consent to Tow Form.
• Receive an itemized invoice before making payment and obtain a receipt after payment.
• Choose your preferred payment method.
• Contact the Ministry of Transportation if you have concerns about the services provided or the conduct of a tow truck driver or operator.

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Tow Operator Responsibilities

Tow truck drivers and operators are required to:

• Notify you if your vehicle is taken to a location different from the one you selected.
• Charge no more than the maximum rates published by the Government of Ontario.
• Accept multiple forms of payment.
• Never pressure you into approving additional services, such as vehicle storage.
• Not refer you to medical or legal services.
• Only refer you to another towing, storage, or repair business if you request a referral.
• Disclose any financial interest or benefit related to a referral at the time it is provided.

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Identification & Code of Conduct

Tow operators are identified by their name and certificate number, which appear on both the Consent to Tow Form and the tow truck. Always verify that these details match before authorizing service.

Tow truck drivers and operators must follow the Code of Conduct established under the Act. For additional information, please visit the Government of Ontario’s official website.

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Why Consent Matters

Authorization:
Provides legal permission for us to tow your vehicle.

Protection:
Establishes a clear agreement regarding the services provided and associated costs.

Transparency:
Ensures full disclosure of towing conditions and helps prevent misunderstandings.

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How to Provide Consent

1. Review the Form
Carefully read the Consent to Tow Form provided below.

2. Fill in Your Details
Complete all required information, including your name, contact details, and vehicle information.

3. Sign the Form
Provide your signature to confirm your consent and authorization.

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